Paid Media Manager (Feeds)

Commerce • Full-time • London, GB • 6d ago

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

This is a paid media role built around product data feeds - the engine behind paid advertising performance across Google, Meta and TikTok. You'll own a portfolio of premier advertising clients and be responsible for the feeds that power their campaigns: making sure their product data is clean, well-structured and optimised so their ads perform. Day to day, that means managing and optimising product feeds across channels, turning feed performance into measurable improvements in click-through rate, impressions and overall ad results — and being the trusted advisor who tells that story back to the client.

If you already live in paid channels and understand how the campaigns work, we'll train you on the deeper feed mechanics and the client-management craft. The one thing we can't train is your instinct for the channels and the numbers — bring that, and we'll give you everything else.

You'll be one of six Feed Managers in the EMEA team, working closely with our global (US) colleagues and with dedicated technical, onboarding and support teams. There are no direct reports — this is a hands-on individual-contributor role with real breadth and room to grow.

What You'll Do

Own and optimise the product data feeds for a portfolio of 10–14 advertising clients (scaling with hours; some books exceed £100K MRR), keeping product data accurate, well-mapped and tuned for performance.
Use feed optimisation to drive paid-channel performance across Google, Meta and TikTok — improving core metrics such as click-through rate and impressions, and building a clear performance story over time.
Act as the primary point of contact and trusted advisor for your clients, from day-to-day contacts to senior stakeholders.
Run regular client check-ins to review feed and campaign performance, share insights and shape strategic next steps.
Partner with Sales on renewals, business reviews and growth opportunities.
Assess feed data quality, troubleshoot discrepancies, and optimise feeds for delivery across platforms — with full training and the support of our technical and onboarding teams.
Set and manage client expectations, escalate issues when needed, and keep satisfaction high.
Keep clear documentation of feed configurations, optimisation strategies and client growth plans.
Collaborate with technical, onboarding and global teams on shared clients and new builds.

Who You Are

~3 years' experience in digital marketing and/or e-commerce, with genuine hands-on experience running paid channels (paid search and/or paid social on Google, Meta or TikTok).
Real ownership of an ad budget to drive ROI — you've managed spend and you understand how the channels actually work, not just in theory.
Comfort with performance data — you can read channel metrics and act on them to improve results.
Strong communication and relationship skills — a natural instinct for what good client service looks like, however you've built it.
Highly organised, able to juggle multiple priorities and deadlines with a customer-centric mindset.
Educated to degree level or equivalent practical experience
[Nice to Have] Hands-on experience with product data feeds or feed-management platforms (e.g. Google Merchant Center, feed-based campaigns) — a real plus, but something we'll train you on.
[Nice to Have] A working knowledge of data handling — delimited files, XML, APIs, or basic scripting/data mapping. You don't need to be technical to start.
[Nice to Have] Previous client or account-management experience — though we'll develop this in-seat through training and support.
[Nice to Have] Background in e-commerce performance specifically (transferable budget/ROI experience from media or tech is equally welcome).

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be Advised

Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce Will Never

require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.